Your trust is integral to us. At Bubbles and Skins, we are committed to safeguarding your personal information with utmost care.

We may collect essential details such as:

• Name, contact information and address
• Order and transaction details
• Device and browsing data

Your information is used to:

• Process and deliver your orders
• Provide seamless customer support
• Enhance your experience with our brand
• Share relevant updates and offerings

All transactions are securely processed through trusted payment partners.

We do not store your sensitive payment details.

We only share necessary data with logistics and service partners to fulfill your order efficiently.

We never sell your personal information.

By engaging with our website, you consent to our data practices as outlined.

At Bubbles and Skins, our products are carefully crafted personal care formulations. Due to their nature, we uphold a strict no-return policy to ensure hygiene and product integrity.

We do not accept returns or exchanges once a product has been delivered. A replacement may be considered only in the rare case of:

• Manufacturing Defects
• Transit Damage
• Leakage
• Incorrect Product Delivered

To maintain transparency and fairness, a complete unboxing video is mandatory for any claim. The video must clearly capture:

• The sealed package
• The opening process in one continuous frame
• The issue observed

Claims without valid video evidence will not be eligible for review.

If you have received a damaged, leaking, or incorrect product, please contact us within 24 hours of delivery via:

• 📧 Email: hello@bubblesandskins.com
• 💬 WhatsApp: +91 8353083430

Your message must include the following details:

1. Order Number
2. Nature of the complaint — a brief description of the issue
3. Unboxing video — recorded in one continuous frame, clearly showing the sealed package, the opening process, and the issue
4. Batch details — must be clearly visible in the video or supporting images, without which the claim cannot be processed

Depending on the nature of your complaint, the following additional evidence is required:

• Leaking, broken, or damaged product — clear images or video of the unsealed, leaking, or broken product, along with images or video of any spillage. Images of both the mono-carton and shipping carton packaging are also required.
  
• Empty package, missing product, or wrong product delivered — clear images or video of the empty, faulty, or incorrectly delivered product, along with images or video of the mono-carton and shipping carton packaging.

Once all required details are received, our team will take up to 2 working days to review and revert on your complaint. Incomplete submissions or those lacking valid evidence will not be eligible for review.

Approved claims may be resolved through:

• Replacement of the product, or
• Store credit, at our discretion

In the case of store credit, a voucher will be issued in your name with a validity of 1 month. Replacements or store credits will be processed within 5–7 business days of claim approval.

We do not offer cash refunds. All decisions made by Bubbles and Skins after reviewing the submitted evidence shall be final.

If a replacement is approved, you will be notified with an authorization number and reverse pick-up details. Approved replacement will be delivered in 5-7 business days.

The product must be sent back to us in its original packaging, with the original invoice attached to the parcel. The invoice must clearly mention:

• Name and address of the customer
• Order number
• Contents of the package

Additionally, please share a copy of the above document along with images of the reverse pick-up consignment (both inside and outside packaging) with our customer care representative via email or WhatsApp.

Once the package is received at our warehouse, the replacement order will be processed within 24 hours, and you will be informed of the new consignment tracking details.

At Bubbles and Skins, every formulation is crafted with care and we extend the same attention to delivering your order safely to your doorstep.

Each order is thoughtfully prepared and dispatched within 1–2 business days of successful payment confirmation.

Your order will typically reach you within 4–5 business days from dispatch.

Delivery timelines may vary slightly depending on your location, courier networks and unforeseen circumstances.

Applicable shipping charges will be displayed at checkout.

From time to time, we may offer complimentary shipping as part of select promotions.

Once your order is dispatched, tracking details will be shared via your registered contact details.

We request customers to provide accurate shipping details.

Bubbles and Skins shall not be responsible for delays caused due to incomplete addresses, recipient unavailability or courier-related disruptions.

By accessing or purchasing from Bubbles and Skins, you agree to the following terms, thoughtfully designed to ensure clarity, fairness and transparency.

Our formulations are inspired by nature and enriched with plant-based and botanical ingredients. Variations in texture, aroma, or color may occur naturally and do not affect product quality.

Orders are confirmed only upon successful payment via secure gateways such as Razorpay and Paytm.

We reserve the right to cancel orders in cases of stock unavailability, pricing discrepancies, or suspected fraudulent activity.

All prices are listed in INR and may be updated without prior notice.

By placing an order, you acknowledge and accept our strict no-return and no-exchange policy, along with all claim requirements.

At Bubbles and Skins, our products are crafted using carefully selected botanical ingredients. While nature offers powerful benefits, it may also interact differently with each individual’s skin.

We strongly recommend conducting a patch test at least 24 hours prior to use.

Individual skin responses may vary based on sensitivity, allergies, or underlying conditions.

You are using the products at your own discretion and responsibility.

Bubbles and Skins shall not be held liable for any allergic reactions, irritation, or adverse skin responses.

Customers are responsible for reviewing ingredient suitability before use.

Your continued use of our products signifies your full acceptance of these terms.

All products are intended for external use only. Proper usage instructions must be followed.

Bubbles and Skins shall not be liable for:

• Delays beyond our control
• Misuse of products
• Indirect or consequential damages
• Intellectual Property

All brand assets, including content, visuals, and identity are the exclusive property of Bubbles and Skins and may not be used without permission.