Frequently Asked Questions

Privacy Policy

Your trust is integral to us. At Bubbles and Skins, we are committed to safeguarding your personal information with utmost care.

We may collect essential details such as:

  • Name, contact information and address
  • Order and transaction details
  • Device and browsing data

Your information is used to:

  • Process and deliver your orders
  • Provide seamless customer support
  • Enhance your experience with our brand
  • Share relevant updates and offerings

All transactions are securely processed through trusted payment partners.

We do not store your sensitive payment details.

We only share necessary data with logistics and service partners to fulfill your order efficiently.

We never sell your personal information.

By engaging with our website, you consent to our data practices as outlined.

Returns Policy

At Bubbles and Skins, our products are carefully crafted personal care formulations. Due to their nature, we uphold a strict no-return policy to ensure hygiene and product integrity.

We do not accept returns or exchanges once a product has been delivered.

A replacement may be considered only in the rare case of:

  • Manufacturing Defects
  • Transit Damage
  • Leakage
  • Incorrect Product Delivered
  • Mandatory Unboxing Video

To maintain transparency and fairness, a complete unboxing video is mandatory for any claim.

The video must clearly capture:

  • The sealed package.
  • The opening process in one continuous frame.
  • The issue observed.

Claims without valid video evidence will not be eligible for review.

All concerns must be reported within 24 hours of delivery.

Approved claims may be resolved through:

  • Replacement of the product, or
  • Store credit, at our discretion

We do not offer cash refunds.

All decisions made by Bubbles and Skins after reviewing the submitted evidence shall be final.

Shipping Policy

At Bubbles and Skins, every formulation is crafted with care and we extend the same attention to delivering your order safely to your doorstep.

Each order is thoughtfully prepared and dispatched within 1–2 business days of successful payment confirmation.

Your order will typically reach you within 4–5 business days from dispatch.

Delivery timelines may vary slightly depending on your location, courier networks and unforeseen circumstances.

Applicable shipping charges will be displayed at checkout.

From time to time, we may offer complimentary shipping as part of select promotions.

Once your order is dispatched, tracking details will be shared via your registered contact details.

We request customers to provide accurate shipping details.

Bubbles and Skins shall not be responsible for delays caused due to incomplete addresses, recipient unavailability or courier-related disruptions.

Terms & Conditions

By accessing or purchasing from Bubbles and Skins, you agree to the following terms, thoughtfully designed to ensure clarity, fairness and transparency.

Our formulations are inspired by nature and enriched with plant-based and botanical ingredients. Variations in texture, aroma, or color may occur naturally and do not affect product quality.

Orders are confirmed only upon successful payment via secure gateways such as Razorpay and Paytm.

We reserve the right to cancel orders in cases of stock unavailability, pricing discrepancies, or suspected fraudulent activity.

All prices are listed in INR and may be updated without prior notice.

By placing an order, you acknowledge and accept our strict no-return and no-exchange policy, along with all claim requirements.

At Bubbles and Skins, our products are crafted using carefully selected botanical ingredients. While nature offers powerful benefits, it may also interact differently with each individual’s skin.

We strongly recommend conducting a patch test at least 24 hours prior to use.

Individual skin responses may vary based on sensitivity, allergies, or underlying conditions.

You are using the products at your own discretion and responsibility.

Bubbles and Skins shall not be held liable for any allergic reactions, irritation, or adverse skin responses.

Customers are responsible for reviewing ingredient suitability before use.

Your continued use of our products signifies your full acceptance of these terms.

All products are intended for external use only. Proper usage instructions must be followed.

Bubbles and Skins shall not be liable for:

  • Delays beyond our control
  • Misuse of products
  • Indirect or consequential damages
  • Intellectual Property

All brand assets, including content, visuals, and identity are the exclusive property of Bubbles and Skins and may not be used without permission.